This Privacy Policy explains how EastNexa, a division of and operated by CoNano Technologies (Uganda Business Registration No. 80030857543701), collects, uses, stores and protects your personal information when you interact with us through our website, contact forms, WhatsApp, email or any of our services.
EastNexa provides EastNexa Software Development Services (websites, mobile apps, custom software) as well as digital marketing and brand awareness services. We operate primarily across Uganda, Kenya, Tanzania, Rwanda, Burundi, Malawi, Zambia, South Sudan and the DRC.
We collect information you voluntarily provide, including:
We process your data based on: (a) your consent (e.g., when you submit a contact form or message us on WhatsApp); (b) contractual necessity (to deliver services you've engaged us for); (c) our legitimate business interests (improving services, preventing fraud); and (d) legal obligations (tax, accounting).
We do not sell your personal data. We only share it with:
When you contact us via WhatsApp, your messages, phone number and profile information become visible to our team and are stored within WhatsApp's infrastructure (governed by Meta's privacy policy). We use WhatsApp solely to respond to enquiries, share quotes, and coordinate active projects.
Our website uses essential cookies for functionality and may use analytics cookies (e.g., Google Analytics) to understand visitor behaviour. You can disable cookies in your browser settings, but some site features may not work properly.
We apply reasonable technical and organisational measures to protect your information, including restricted access, encrypted transmission (HTTPS), and secure cloud storage. However, no system is 100% secure and we cannot guarantee absolute security.
Subject to applicable law in your country, you have the right to:
To exercise any of these rights, email us at policies@eastnexa.com.
Because we operate across multiple East and Central African countries and use international service providers (e.g., cloud hosting, email), your data may be transferred and processed outside your country of residence. We take steps to ensure such transfers are protected by appropriate safeguards.
Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us so we can remove it.
Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect changes. Significant updates will be communicated via our website or email.